Credit Policy
• Work with business heads to decide on credit appetite and to design loss norms for the business
• Design and implement credit programs
• Set up and oversee credit policy and compliance for SME
Credit Process
• Design and set up end-to-end credit process for SME – from origination, to collections, to hard recovery
• Set up service level agreements with business units and ensure delivery against service level
KPI’s
• Continuously refine and improve operating efficiency to best-in-market benchmarks
People Management
• Recruit and train team of functional risk experts in credit factory
• Develop KPI’s for each role and monitor achievement
Portfolio Management
• Set up portfolio triggers and monitor asset quality
• Set up credit MIS
• Control cost-of-credit against plan and ensure risk-reward optimality